FAQs
More FAQs- What about special items? Artwork, china, heirlooms, etc.
- Do my belongings need to be moved away from the premises during the fire restoration process?
- Why did the technician leave wet carpet on my stairs?
Some high-value items require restoration by specialists. Working with your insurance claim representative, we can help you identify these items and locate a qualified restorer.
Depending on the extent of the fire or smoke damage, it may be advisable to move all your belongings to a secure facility for cleaning and storage, and to make room for restoration or construction. ServiceMaster Restore will work with you and your insurance claim representative to manage this process seamlessly.
After water damage in your home, stair carpeting is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, can be dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps underneath, or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.